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Terms > Club Corporate Terms

Club Corporate


Terms and Conditions

Frequently Asked Questions

The Club Terms

In addition to The Club terms and conditions, the following terms and conditions also apply to Club Corporate membership:
  • Only clients that have signed up to the rewards scheme are eligible to earn points and rewards for corporate accommodation bookings, conferences, meetings and business events with Macdonald Hotels & Resorts
  • Rewards can be awarded on: Corporate accommodation bookings, 24hr and day delegate rates, room hire meetings, corporate banqueting events and functions and series training.
  • Agents on preferred or override agreements with Macdonald Hotels & Resorts are not eligible to take part in this scheme, Macdonald Hotels & Resorts reserves the right to exclude any company from the scheme.
  • Claims can only be made on new bookings following a members join date and not on confirmed business before the join date.
  • Rewards cannot be claimed, under any circumstances, for any non corporate event bookings that are not attached to a conference, meeting or event. 
  • There is no minimum or maximum claim value.
  • The value of rewards will be calculated on the contracted value of the corporate accommodation, conference, meeting or event excluding main account or personal extras.
  • Rewards cannot be claimed on cash beverages, teambuilding activities, AV and other extras.
  • Points can only be claimed for once an accommodation booking or event has taken place and on receipt of full, contracted payment. 
  • All claims must be submitted online within 30 days of the booking date. 
  • Earn 1 point for every £4 worth of contracted corporate accommodation, conference, meetings and events value.
  • The value of rewards will be calculated on the contracted value of a conference, meeting or event (exclusive of VAT)
  • The value of rewards will be calculated on the contracted value of corporate accommodation (inclusive of VAT) excluding main account or personal extras. 
  • Claims submitted will be rounded down to the nearest pound in order to be placed against a reward level.
  • More than one member per company is allowed but only claim per booking is allowed. The first claim will be processed and any duplicate claims rejected.
  • Only one claim per booking is allowed and vouchers will be awarded according to the value of each event.  If an agent and direct booker are both registered as a Club Corporate member, only one claim can be made and it is the responsibility of the booking agent to manage this claim with their client.
  • Accumulation of points on booking values is allowed. 
  • Clients can submit multiple claims at the same time but the event values will be treated as separate claims. 
  • Points may take up to 28 days to be allocated to a members account and only after the online claim has been submitted and approved by the hotel for that claim.
  • Rewards vouchers can be redeemed online and may take up to 28 days to fulfil once the booking has taken place and only after the online claim has been submitted and approved by the hotel for that claim.
  • Rewards vouchers are subject to availability and should there be a problem issuing the vouchers of choice, the client will be contacted immediately and an alternative will be offered.
  • Rewards vouchers will only be dispatched to the user address specified on sign up and for the attention of the personal details provided on signup. If you are unable to take part in promotions or incentives you must notify the Events Team on initial enquiry and will be unable to take part in the scheme.
  • It is the client’s responsibility to check voucher fulfilment is accurate upon delivery and Macdonald Hotels & Resorts will accept no responsibility for vouchers lost or stolen after dispatch to the client.
  • Macdonald Hotels & Resorts will accept no responsibility for registration of clients or agents whose company does not allow its staff to take part in incentives.
  • All exclusions and terms and conditions are subject to change and Macdonald Hotels & Resorts reserves the right to change these at any time.
  • Rewards vouchers will not be able to be claimed against cancellation charges incurred for any event.
  • Each client acknowledges that the rewards scheme is designed as a corporate reward scheme and that Macdonald Hotels & Resorts will be entitled to treat any claim by an individual as having been made at the direction of, and under the express authority of, that individual’s employer (if any) and to honour it accordingly. 
  • No cash alternative offered.
  • Macdonald Hotels & Resorts accepts no liability for taxation implications incurred as a result of receiving vouchers; members may be liable to pay tax on the rewards.
  • Upon registering to become a member of the Club Corporate scheme you are agreeing to the terms and conditions of the scheme as outlined above and agree to be contacted with timely, relevant administration and marketing communications.