Frequently Asked Questions
Q. What happens once I register for The Club?
A. Once you have registered, you must complete two more stays at Macdonald Hotels prior to receiving your membership pack, please remember to quote your membership number when checking out.
Q. How long does my application take to process?
A. Applications are processed as soon as these are received, however please allow five working days to update.
Q. Can I claim for any previous stays once I have registered?
A. Yes, you can backdate 30 days prior to the registration date.
Q. How can I earn points?
A. Points are allocated for all spend within the hotel, with the exception of leisure and golf membership fees and bookings made through third party retailers.
Q. How do I claim points for my spa treatment, or dinner reservation?
A. This must be fulfilled directly at the hotel, the hotel will ask for your membership card and they will send your receipt on to The Club to be added, please allow five working days to update.
Q. How long does it take to allocate my points?
A. Please allow five working days for points to be allocated.
Q. How I can check my balance online and how do I set this up?
A. To check your balance online, please go to www.macdonald-hotels.co.uk/activate, you will be asked to enter a membership number, email address and password. If we do not have your email address, you may not be able to access online, please contact the club to update this information on 0845 605 2244.
Q. How do I redeem my points?
A. Points can be redeemed for short breaks at Macdonald Hotels, or for a special treat such as, spa, golf or dining vouchers. Redemptions can also be made through a number of partners (see The Club website for more information about our partners)
Q. How many points are required to be able to redeem?
A. Points redemption start from 120 points.
A. Elite members are entitled to -
- Room upgrade, subject to availability
- Free newspaper
- No room service tray charge
- Exclusive offers from Macdonald Hotels and our lifestyle partners
- Dedicated Elite email address and phone.
Q. How do I retain my Elite membership?
A. Elite members are required to spend £1500+ or stay 15+ nights per year at Macdonald Hotels in order to be eligible.
Q. What happens if I do not meet the Elite requirements in one year?
A. If you have not met the Elite requirements, your membership will be re-graded to Club level. As soon as you meet the Elite membership requirements, your membership would be re-graded to Elite again.
Q. What is the criteria for By Invitation Level?
A. There is no specific criteria for this level; this is Invitation only for our most loyal guests.
