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FAQ
The Club

Frequently Asked Questions - Existing Club Members 

Exciting times lie ahead for our most regular and loyal guests. As of 5th December 2018 we will be introducing a brand new way for you to instantly access the very best offers available when you choose to book a stay, eat in our restaurants or take time out to enjoy the spa and leisure facilities. 

From 5th December please visit www.MacdonaldHotels.co.uk/InstantRewards 

1. Q. Will I be able to earn points on accommodation at a Macdonald Hotel or Resort after 5th December 2018?
A. No, accommodation with a departure date from 5th December 2018 and beyond will not be awarded points.

2. Q. Will I be able to earn points when I spend money on food, beverage, spa or leisure at a Macdonald Hotel or Resort after 5th December 2018?
A. No, points will no longer be awarded for any transactions or spend that occur at a Macdonald Hotel or Resort or online at www.MacdonaldHotels.co.uk or www.MacdonaldHotels.co.uk/TheClub from 5th December 2018.

3. Q. Will I be able to access my Club Member online account after 5th December 2018?
A. Yes, your Club Member online account will be available until 31st March 2019 to allow you to redeem your current points balance on Macdonald Hotel accommodation, Macdonald Hotel gift vouchers or with our partner rewards - Love2shop gift vouchers, Virgin Wines and Hotel Chocolat.

4. Q. How do I redeem my points?
A. Points can be redeemed for short breaks at Macdonald Hotels, or for spa, golf or dining vouchers. Redemptions can also be made for Love2shop gift vouchers, Virgin Wines and Hotel Chocolat. To redeem your points please log in to your Club Member online account by 31st March 2019 at www.MacdonaldHotels.co.uk/TheClub . Should you choose to redeem points for full or part-payment for a stay at a Macdonald Resort please contact Club@macdonald-hotels.co.uk 

5. Q. Is there a minimum number of points required to redeem for a reward?
A. Yes, the minimum number of points required is 120 points which would allow you to redeem for a Macdonald Hotels gift voucher to be used on food, beverage, spa or leisure at a Macdonald Hotel.

6. Q. How long are Macdonald Hotels gift vouchers valid for?
A. Macdonald Hotels gift vouchers are valid for 6 months from issue date. 

7. Q. What should I do if points are missing from my Club Member online account?
A. You can claim for missing points for accommodation or transactions that took place prior to 5thDecember 2018 via your Club Member online account.

8. Q. Will I be able to log into my Club Member online account after 31st March 2019?
A. No, your Club Member online account will no longer be available and will close on 1st April 2019. Any unredeemed points will no longer be available.

9. Q. Will my points continue to expire?
A. Yes, as per our standard terms, points will expire if they are not used within 24 months from issue.

10. Q. How long will it take to receive a partner reward? - Love2shop gift vouchers, Virgin Wines and Hotel Chocolat.
A. Please allow up to 28 days to receive your partner reward in the post. *We cannot guarantee delivery before 25th December 2018*

11. Q. Can I redeem my points for accommodation at a Macdonald Hotel or Resort that takes place after 31st March 2019?
A. No, all stays booked using points after 5th December 2018 must take place and depart by 31st March 2019. All stays are subject to availability.

12. Q. Will my existing redemption booking still be honoured after 31st March 2019?
A. If you made a booking using your points prior to 5th December 2018 then your booking will still be honoured.

13. Q. Can I still use Macdonald Hotels gift vouchers (including Birthday Vouchers) after 31st March 2019?
A. Yes, all vouchers will be honoured until the valid date stated on the voucher.

14. Q. Will I still receive member benefits when I am visiting a hotel? (Elite, MVC Elite and By Invitation)
A. Yes, member benefits will still apply until 31st March 2019.

15. Q. Can I use my existing log in details to access the new Instant Rewards portal?
A. No, to comply with General Data Protection Regulation (GDPR) we require you to sign up and consent to accessing the new Instant Rewards portal. This can be done at www.MacdonaldHotels.co.uk/InstantRewards

16. Q. How do I access the Instant Rewards portal?
A. This can be accessed at www.MacdonaldHotels.co.uk/InstantRewards and will be available from 5thDecember 2018.

17. Q. What can I expect from the Instant Rewards portal?
A. Offers on accommodation, food, beverage and spa will be available and will be updated regularly to bring you the very best offers available.